Privacy Policy

The Big Team Challenge website, iOS and Android apps (collectively “Big Team Challenge”) are a commercial product and service operated by Team Challenge Apps Ltd., a company incorporated in Scotland under the UK Companies Act 2006 with company registration number SC517746. Team Challenge Apps Ltd processes your data either as a controller in its own right or, when on behalf of our customers, as a processor.

Our ICO registration number is ZA217779.

Our contact details are:

• Website Address: https://bigteamchallenge.com.
• Company Name: Team Challenge Apps Ltd.
• Registered Address: Team Challenge Apps Ltd, Unit 12, 69 Dixon Rd, Glasgow, Scotland, G42 8AT.
• Our Data Protection Officer is David Rushton who can be contacted at [email protected]

We may collect and process the following data about you through our website and mobile apps:

• Information you put into forms and input fields.
• A record of any correspondence between us.
• Details of transactions you carry out through our site, as an organiser.
• Details of visits to our sites and the features you use.
• Information about your device (e.g. your IP address, web browser, operating system) for system administration, debugging and aggregate reporting.

We take the privacy and security of your data seriously, and we are bound under UK GDPR to ensure that your personal data is processed lawfully, fairly and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following core bases applies:

• You have given consent to the processing of your personal data for one or more specific purposes;
• Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
• Processing is necessary for compliance with a legal obligation to which we are subject;
• Processing is necessary to protect the vital interests of you or of another person;
• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
• Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our payment processors, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data. Our legitimate interests are namely to provide the service to you.
• We are processing the data as processor on behalf of your challenge organiser, being the controller (in such case it would be the latter’s responsibility to have one of the appropriate lawful bases as listed above)

Our Android app gives you the option to connect with the Google Fit health-tracking platform. We use this to collect and process your step count data, but we will only collect this data while we have your permission to do so. This feature can be disabled by you at any time and we will only attempt to collect new data while the app is running. Our use of the information received from Google Fit will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Our website uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer. As well as cookies set by us, we also enable cookies set by the following third parties: Google Analytics, Intercom and StatusPage.

You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

Our cookies will be used for:

Essential session management

• Creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
• Recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
• Recognising if a visitor to the site is registered with us in any way;
• Logging information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.

Functionality

• Customising elements of the promotional layout and/or content of the pages of the site;
• Displaying our live chat and help widget and your conversation history with us;
• Determining whether to show current service issues or incidents.

Performance and measurement

• Collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

We use information about you to:

• Present site content effectively to you.
• Carry out our service with you and your challenge users.
• Tell you about our service, updates and features.

If you don't want to be contacted with updates, please tick the relevant box that you will find within your settings.

If you don't want to be contacted with updates, please tick the relevant box that you will find within your settings.

In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section and policy, you can let us know at any time by contacting us at [email protected], and we may delete your data from our systems. However, you acknowledge this will limit our ability to provide our services to you, both now and in the future.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.

Your personal information, including name, email address and all other profile information, will be passed to the data controller / challenge organiser – (i.e. the organisation, business or group which purchased the licence for your use of Big Team Challenge) . We are not liable for the organiser’s use of your data outside of our system, and you should contact them if you have any concerns about their use of your data.

We store your collected data on servers within the United Kingdom and European Economic Area (EEA). Your data may, however, be transferred and processed outside of the UK and EEA to countries which are not governed by data protection laws equivalent to the UK GDPR - e.g. for email delivery services. We make every reasonable effort to keep your data secure. In addition, we adopt appropriate safeguards to require that your data will remain protected and your rights are upheld. These may include implementing the relevant standard contractual clauses, or entering into international data transfer agreements, prescribed by the appropriate regulatory body, anonymisation, or limiting transfers to those countries deemed as providing an adequate level of protection of personal information.

We do not store or transmit confidential payment information - instead this is handled directly by our payment processor and exchanged for a secure token.

We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.

In respect of users on Big Team Challenge, it is our policy to retain user data in our systems until termination of our agreement with the challenge organisation to which the user relates. After termination, we then delete – or at least render anonymous – that user data. We may delete such user data sooner upon request.

We disclose your data and personal information in the following cases:

• If our company is purchased, we will disclose your information to the buyer.
• We disclose and present your information to the challenge organiser - i.e. the organisation, business or group which purchased the licence for your use of Big Team Challenge.
• We can disclose if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
• We can exchange information with others to protect against fraud or criminal activity.

We also contract trusted third parties to supply certain services in order for us to provide Big Team Challenge to you. These may include payment processing, search index tools, reporting, email delivery providers and our accounting software. In some cases, third parties may require access to some or all of your data and personal information. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data is handled safely, securely and in accordance with your rights, our obligations and the obligations of the third party under UK GDPR and any applicable data protection laws.

Third parties we use which may have access to some of your information include:

• Accounting Software: Freeagent (freeagent.com)
• Data Storage, Backups + Analytics: Google Cloud / Google Analytics (google.com)
• Data Storage, Hosting, Backups, Email Inbox + Server Management: Cloud Above / SW Broadband (cloudabove.com)
• Data Storage, Hosting, Backups + Email Delivery: Amazon Web Services (aws.amazon.com)
• Data Storage, Hosting + Backups: UpCloud (upcloud.com)
• Email Delivery: Postmark / ActiveCampaign, LLC (postmarkapp.com)
• Email Support / Chat: Intercom (intercom.com)
• Email Support / Chat: Crisp IM SAS (crisp.chat)
• Error Handling: Sentry (sentry.io)
• Internal Communication: JIRA / Atlassian, Inc. (atlassian.com)
• Internal Communication: Twist / Doist Inc. (twistapp.com)
• Internal Communication: Microsoft Teams / Microsoft Corporation (teams.microsoft.com)
• Optional Mobile Debug Logging: ShipBook (shipbook.io)
• Password Management: 1Password / AgileBits, Inc. (1password.eu)
• Payments: Stripe (stripe.com)
• Website Contact Form Processing: Zapier (zapier.com)
• Security + Firewall: Cloudflare (cloudflare.com)

You can ask us not to use your data for communications or marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at [email protected]

Under the UK GDPR, you have the right to:

• Request access to, deletion of or correction of, your personal data held by us at no cost to you;
• Request that your personal data be transferred to another person (data portability);
• Be informed of what data processing is taking place;
• Restrict processing;
• Object to processing of your personal data; and
• Complain to the relevant supervisory authority.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at [email protected].

Please note that our terms and conditions and our policies will not apply to other websites that you visit via a link from our site, nor to websites who link to our service. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

If we change our Privacy Policy, we will post the changes on this page. If the way we use your data changes substantially, we may notify you the next time you login or use our service.

• 2023-10-13 - Added Crisp IM SAS to third party processors.
• 2023-10-13 - Removed Digital Ocean from third party processors.
• 2023-03-13 - Added UpCloud to third party processors.
• 2023-03-13 - Added Cloudflare to third party processors.
• 2022-10-03 - Removed Laravel Forge from third party processors.
• 2022-10-03 - Added Microsoft Teams and AWS to third party processors.
• 2022-10-03 - Updated privacy policy wording.
• 2021-01-27 - Updated storage clause to clarify servers within United Kingdom and EEA, post Brexit.
• 2021-02-16 - Removed Linode from third party processors.
• 2021-02-16 - Added Twist, JIRA and Monday.com to third party processors.
• 2021-03-18 - Added Ship Book to third party processors.
• 2021-03-18 - Clarified that AWS and Digital Ocean both used for data storage, hosting and backups.
• 2021-04-09 - Added Fathom Analytics and 1Password to third party processors.
• 2021-04-09 - Updated Google to include Data Storage.
• 2021-04-09 - Removed Zendesk from third party processors.
• 2021-04-20 - Added Google Fit usage section.
• 2021-06-01 - Removed Fathom Analytics from third party processors.
• 2021-07-08 - Updated Google to include Backups
• 2021-07-08 - Updated Cloud Above to include Data Storage, Hosting, Backups (secondary / fallback).
• 2021-07-16 - Removed Amazon Web Services from third party processors.
• 2021-07-16 - Removed Monday.com from third party processors.